DeskPRO is a customer relationship management system. The major components of the product include a ticket system with email integeration, knowledgebase, teamwork tools and extensive reports and statistics features.
DeskPRO has features that can be tailored to suit every business. You can create the perfect helpdesk using customizable categories, priorities, workflows and custom fields.
The heart of DeskPRO is the ticket system where your customers can submit questions for your technicians to answer. Our system is uniquely efficient, allowing your staff to quickly navigate all tickets in the system. With advanced searching, saved search criteria, custom listings, email notifications and even RSS feeds -- your customers will be amazed at your response times.
Use DeskPRO`s knowledgebase to create help articles, offer file downloads, or step-by-step troubleshooter guides. DeskPRO can even notify your customers of articles that look similar to their tickets -- allowing you to solve problems without lifting a finger.
Communication between technicians is key. DeskPRO has an integrated forum and a built-in private message system to make it easy for your staff to communicate. You can clearly convey events with the calendar, or set up tasks with due-dates that must be completed. DeskPRO even has a collaborative help section where you can keep internal documentation.
DeskPRO includes a sophisticated reporting system that allows you to visually see what is going on with your helpdesk. Generate bar graphs, pie graphs and frequency tables on a number of criteria. If the built-in reports aren`t enough, you can create custom reports using any criteria available including any custom fields you might define.
Instant Download Link:
DeskPRO has features that can be tailored to suit every business. You can create the perfect helpdesk using customizable categories, priorities, workflows and custom fields.
The heart of DeskPRO is the ticket system where your customers can submit questions for your technicians to answer. Our system is uniquely efficient, allowing your staff to quickly navigate all tickets in the system. With advanced searching, saved search criteria, custom listings, email notifications and even RSS feeds -- your customers will be amazed at your response times.
Use DeskPRO`s knowledgebase to create help articles, offer file downloads, or step-by-step troubleshooter guides. DeskPRO can even notify your customers of articles that look similar to their tickets -- allowing you to solve problems without lifting a finger.
Communication between technicians is key. DeskPRO has an integrated forum and a built-in private message system to make it easy for your staff to communicate. You can clearly convey events with the calendar, or set up tasks with due-dates that must be completed. DeskPRO even has a collaborative help section where you can keep internal documentation.
DeskPRO includes a sophisticated reporting system that allows you to visually see what is going on with your helpdesk. Generate bar graphs, pie graphs and frequency tables on a number of criteria. If the built-in reports aren`t enough, you can create custom reports using any criteria available including any custom fields you might define.
Instant Download Link:
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